Vaelgate support

Contact the Vaelgate team

Email us using the contact button. Include your platform, device model, operating system, game version and the steps that led to the problem. If you attach a screenshot, hide personal information and other players’ private messages.

Never send your password, session tokens, payment details or identity documents in a bug report. We do not need your password to provide support.

Signing in

Use the email address registered to your Vaelgate account. A character name and an Apple or Google account are not separate Vaelgate sign-in methods. The game needs an internet connection.

If you cannot access your account, contact support from its registered email address where possible. We may need to verify ownership before acting on an account request.

Connection or version problems

Check your internet connection and install the latest build available through your platform’s official download or test invitation. If the error continues, send us the exact message and when it occurred, including your time zone.

The game is in active development. Test builds may contain bugs and may change frequently. Do not uninstall the game as an account-deletion method: your account and progress are stored on the servers.

Player safety and reports

Use the in-game report or block actions where available. You can also report harassment, cheating or inappropriate content by email. Include a character name, approximate time and relevant details; do not publish private conversations or personal data.

Do not retaliate or share an exploit publicly. Send security issues directly to support, without accessing anyone else’s account or data.

Your account and personal data

The account-deletion page explains the in-app route, email requests, and records that may remain. For access, correction, export or other privacy requests, email support. Account deletion and deleting a single character are different operations.